Missing/Faulty Part Form
Please fill out the form below if you are missing or have received a faulty part. Detail which part you need, provide a link to the build manual if you feel the description is ambiguous.
Before submitting the form please check that everything else is also in order, that way we can send all items together.
NOTE: IF YOU ARE CONTACTING US ABOUT THE 1.2M HEATER AND THERMISTORS WE ARE STILL WAITING FOR OUR SUPPLIER TO SEND THEM TO US, WE'RE EXPECTING TO RECEIVE THOSE IN 2-3 WEEKS.
Replacement parts can take up to 1-2 weeks for UK addresses and up to 4-6 weeks for international addresses to arrive after being dispatched.
Most parts on our products are open-source and "off the shelf", so if you need to get up and running asap you may be able to source the part locally on Amazon/eBay/Ali-express. If you need more details on a parts specifications please contact us.